Frequently Asked Questions

I am sending a card

How do I create a digital greeting card?

How do I change the order of messages?

How do I reschedule my card?

As a sender, is my unsent card available to edit forever?

Is my card public?

Why does a 404 page show up for my card link?

Why isn't the date/time selector displaying correctly?

How do I delete a card?

What if I accidentally send the card to the wrong person?

My card says delivered in my Dashboard, but the recipient didn't get it. What do I do?

I have received a card

As a recipient, is my card available to view forever?

Is my card public?

I am adding to a card

Do I need an account to add a message to a card?

How do I delete my message?

Can I edit my message?

General questions

What can I use a digital greeting card for?

Can I edit my message once the card is sent?

Why is my video not uploading from my desktop?

How do I deactivate my account?

Pricing & Payments

How does the pricing work?

How do Token Packs work?

Do my tokens expire?

Can I get a refund for a token pack I purchased?

How do I get a refund on my card?

Bells and Wishes Rewards

What are Bells and Wishes rewards?

How do I collect Bells?

Do Bells have any monetary value?